Enterprise Solution Design & Architecture: Led strategic architecture for major clients like General Motors, supporting over $1B in invoice volume and $12M+ in new ARR through the creation of the Enterprise Solution Architect (ESA) offering.

Product Strategy & Internal Evangelism: Acted as the voice of the customer to shape Zuora’s product roadmap, integrating cross-functional feedback into Order-to-Revenue capabilities while aligning GTM and internal IT needs.

Revenue Impact & Client Success: Advised on payment optimization for a large eCommerce customer, increasing acceptance rates from ~85% to 94%, resulting in $300K+ annual savings; helped secure $1.3M+ in renewals and $1M+ in new business through pre-sales architecture.

Technical Versatility: Deep expertise across SaaS platforms (Zuora, Salesforce), API frameworks (JSON, REST, SOAP), SQL engines (Presto/Trino, Oracle), and frontend/backend technologies—supporting full-lifecycle solutioning and integration.

Communication & Stakeholder Management: Known for bridging business and technical audiences, conducting C-level workshops, and developing reusable internal assets adopted across teams (e.g., System Performance Review deck used by 55+ architects).